CUSTOMER NAME TICKET REQUEST TYPE Diagnostic Repair Hardware Replace/Upgrade Build Out Replace Computer MSP Under Warranty BRIEF SUMMARY OF WORK TO BE DONE DEVICE TYPE Laptop Desktop/Tower All In One Other IS THERE A CURRENT PASSWORD ON THE DEVICE? Yes No INSTALL OFFICE 2019 PRO NEEDED? Yes No Unsure. Need To Ask Customer. EMAIL ADDRESS Yes No Unsure. You need to look HOW ARE EMAILS CURRENTLY ACCESSED? IMPORTANT PROGRAMS USED AND ASSOCIATED DATA TO RETRIEVE IMPORTANT PROGRAMS (more information) ARE WE UPGRADING OR SWAPPING OUT THE DRIVE? Yes No Troubleshoot / Diagnostic Needed First. Unsure. Need To Ask Customer and Discuss Options. IF YES TO HARD DRIVE UPGRADE OR SWAP, WHAT TYPE AND SIZE? SSD HDD NVMe 256 GB 512 GB 500 GB 1 TB EXTERNAL SPEAKERS Yes No N/A WI-FI ADAPTER OR CARD NEEDED ? Yes No N/A WEBCAM - DOES THE CUSTOMER NEED ONE? Yes No N/A EXISTING MONITOR CONNECTIONS VGA HDMI DVI DISPLAY PORT MULTIPLE MONITORS UNKNOWN N/A SAVE OR WIPE DATA ON EXISTING DRIVE Save Data Wipe Data Save Data - See notes below. Wipe Data - See notes below. DELIVERY DATE DETAILS - DATE NEEDED/DISCUSSED OR PROMISED FIRST TEK ASSIGNED TO WORKING ON DEVICE JEREMY CALEB MATT DONIELLE LISA FIRST AVAILABLE WHAT ELSE IS IMPORTANT? NEXT
